Table of Contents

• Feb 25: Metaphors for Online Community
• Mar 3. Empirical introduction to online communities; Research ethics
• Mar 10. Bringing newcomers on board
• Mar 17. Developing commitment
• Mar 24.Encouraging contribution
• Mar 31.Regulating behavior
• Dropped: April 29.Coordination and production
• May 5.Starting an online community

Readings

Feb 25^th. Metaphors for Online Community

• Preece, J., & Maloney-Krichmar, D. (2003). Online communities. In J. Jacko & A. A. Sears (Eds.), Handbook of human-computer interaction (pp. 596-620). Publishers. Mahwah: NJ.: Lawrence Erlbaum Associates Inc.
• Thompson, L. L. (2003). Making the team: A guide for managers (2nd ed.). Saddle River, NJ: Pearson/Prentice Hall.
  • Chapters 2 Performance and productivity.
  • Chapter 4. Building the team: Tasks, People, and Relationships.
• Wellman, B. (2001). Computer networks as social networks. Science, 293(14 September), 2031-2034.
• Oldenberg, R. (1989). The great good place. Chapter 2, pages 20-42.
• Kim, A. J. (2000). Community building on the web. Berkeley, CA: Peachpit Press. (Chapter 1: Purpose) (David Wright)
• Powazek, D. M. (2002). Design for community. New Riders: Indianapolis, IN. Preface.
• Wenger, E., McDermott, R., & Snyder, W. (2002). Cultivating communities of practice. Boston, MA: Haravard Business School Publishing. (Chapter 1)

 

Mar 3. Empirical introduction toonline communities; Research ethics

Empirical introduction to types of online communities

• Lakhani., K. R., & Hippel, E. v. (2003). How open source software works "free" user-to-user assistance. Research Policy (Special Issue on Open Source Software Development), 32, 923.943.
• Ridings, C. M., & Gefen, D. (2004). Virtual community attraction: Why people hang out online. Journal of Computer Mediated Communication, 10(1), article 4.
• Nardi, B., & Harris, J. (2006). Strangers and friends: Collaborative play in world of warcraft. In CSCW 2006: Proceedings ACM conference on computer-supported cooperative work. New York: ACM Press.
• Voss, J. (2005). Measuring wikipedia. Proceedings 10th International Conference of the International Society for Scientometrics and Informetrics.
• Kraut, R. E., Olson, J., Banaji, M., Bruckman, A., Cohen, J., & Couper, M. (2004). Psychological research online. American Psychologist, 59(2), 105-117.

Optional

• Hudson, J. M., & Bruckman, A. (2004). 'go away': Participant objections to being studied and the ethics of chatroom research. The Information Society, 20(2), 127-139.
• Preece, J., Nonnecke, B., & Andrews, D. (2004). The top five reasons for lurking: Improving community experiences for everyone. Computers in Human Behavior,20(1), 201-223.

Mar 10. Bringing newcomers on board

Note Wikipedia assignments due Mar 9 & 14.

• Kraut, Burke, Riedl & van Mosh.(2007) Dealing with newcomers. Working paper 12/7/07.
• Kim, A. J. (2000). Chapter 4. Roles: From new-comer to old-timer. In Community Building on the Web (p 115-153).
• Krogh, G. v., Spaeth, S., Lakhani., K. R., & Hippel, E. v. (2003). Community, joining, and specialization in open source software innovation: A case study. Research Policy: Special Issue On Open Source Software Development
• Bryant, S.L., Forte, A., & Bruckman, A. (2005). Becoming Wikipedian: Transformation of a Participation in a Collaborative Onlnie Encyclopedia., in Proceedings, GROUP05, November 6-9, 2005, Sanibel Island, Florida, USA
• Wang, X., Kraut, R., Butler, B., Burke, M., & Joyce, E. (Under review). Beyond information: Developing the relationship between the individual and the group in online communities. Information Systems Research.

Optional

• Levine, J. M., & Moreland, R. L. (1994).
  Group socialization: Theory and research. In W. Strocher & M.
  Hewstone (Eds.), European review of social psychology (Vol. 5). New
  York: John Wiley & Sons.
• Bauer, T. N., Todd Bodner, Tucker, J. S., Erdogan, B., & Truxillo, D. M. (2007).
  Newcomer adjustment during organizational socialization: A
  meta-analytic review of antecedents, outcomes, and methods. Journal of
  Applied Psychology, 92(3), 2007, Vol. 2092, No. 2003, 2707–2721.

Mar 17. Developing commitment to online communities

• Hogg, M. A. (2001). Social categorization, depersonalization, and group behavior. In M. Hogg. & T. S. Tinsdale. Blackwell Handbook of Social Psychology: Group Processes (pp 57-85). Malden, MA: Blackwell. (Concentrate on pg 56-68, 74-75).
• Ren, Y., Kraut, R., & Kiesler, S. (2007). Applying common identity and bond theory to design of online communities. Organization Studies, 28(3), 377-409.
• Sassenberg, K. (2002). Common bond and common identity groups on the internet: Attachment and normative behavior in on-topic and off-topic chats. Group Dynamics., 6(1), 27-37.
• Kim, A. J. (2000). Community building on the Web. Berkeley, CA, Peachpit Press. Chapter 9, Subgroups: Clans, Club, and Committees
• Ren, Y., Harper, F. M., Drenner, S., Terveen, L., Kiesler, S., Riedl, J., et al. (2007). Increasing attachment to online communities: Designing from theory. MIS Quarterly.

Mar 24. Encouraging contribution

• Karau, S. J., & Williams, K. D. (1993). Social loafing: A meta-analytic review and theoretical integration. Journal of Personality & Social Psychology, 65(4), 681-706.
• Ling, K., Beenen, G., Ludford, P. J., Wang, X., Chang, K., Li, X., et al. (2005). Using social psychology to motivate contributions to online communities. Journal of Computer Mediated Communication, 10(4), np.
• Wasko, M. M., & Far, S. (2005). Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly, 29(1), 3557
• Rashid, A., Ling, K., Kraut, R., & Riedl, J. (2006). Motivating participations by displaying the value of contribtuion. In CHI 2006: Proceedings of the ACM conference on human-factors in Computing systems (pp. 955 - 958). New York: ACM Press.
• Cosley, D., Frankowski, D., Terveen, L., & Riedl, J. (2007). Suggestbot: Using intelligent task routing to help people find work in wikipedia. In Proceedings of the 12th acm international conference on intelligent user interfaces. New York: ACM Press.

Optional

• Ma, M., & Agarwal, R. (2007).
  Through a glass darkly: Information technology design, identity
  verification, and knowledge contribution in online communities.
  Information Systems Research, 18(1), 42.

Apr 30-May2. Regulating behavior [listed in priority order]

• Cialdini, R. B., & Trost, M. (1998). Cialdini, R. B., & Trost, M. R. (1998). Social influence: Social norms, conformity and compliance. In D. T. Gilbert, S. T. Fiske & et al. (Eds.), The handbook of social psychology, vol 2 (4th ed., pp. 151-192). New York, NY, US: McGraw-Hill..
• Kiesler, S & Kittur, N. (2007 draft). Norms in online communities. Working draft. Note, this is an early draft of a chapter on regulating behavior in online communities. Please come to class with comments for improvement.
• Kim, A. J. (2000). Community building on the Web. Berkeley, CA, Peachpit Press. Chapter 6
• Butler, B., Joyce, E. & Pike, J.,(2008).
  Don’t look now, but we’ve created a bureaucracy: The nature and roles
  of policies and rules in wikipedia. In CHI 2008: Proceedings of the ACM
  conference on human factors in Computing systems. New York: ACM Press.

Optional

• Hayden, Teresa (Jan 27, 2005). Spam, Trolls, Stalkers: The Pandora’s Box of community.
• Herring, Susan, Job-Sluer, Kirk, Scheckler, Riebecca, and Barab, Sasha (2002). Searching for Safety Online: Managing "Trolling" in a Feminist Forum. The Information Society. Volume 18, Number 5. 371-384.
• Kollock, Peter & Smith, Marc (1996).Managing
  the Virtual Commons. In Computer-Mediated Communication: Linguistic,
  Social, and Cross-Cultural Perspectives, edited by Susan Herring.
  Amsterdam:John Benjamins. 1996. pp. 109-128
• Lessig, L. (1999). Code and other laws of cyberspace: Basic Books. Chapter 7.
• Forte, A., & Bruckman, A. (2008).
  Scaling consensus: Increasing decentralization in wikipedia governance.
  Hawaii International Conference on System Sciences, Proceedings of the
  41st Annual, 157-157.

Dropped: Coordination and production

• Tushman, M. L. (1979). Work characteristics and subunit communication structure: A contingency analysis. Administrative Science Quarterly, 24(1), 82-98.
• Gutwin, C., Penner, R., and Schneider, K. (2004) Group Awareness in Distributed Software Development, Proceedings of the ACM Conference on Computer-Supported Cooperative Work.
• Viegas, F., Wattenberg, M., Kriss, J., & Ham, v. F. (2007).
  Talk before you type: Coordination in wikipedia. In Proceedings of the
  40th annual hawaii international conference on system sciences(cd-rom)
  (10 pages). NY: Computer Society Press.
• Kittur, A., & Kraut, R. E. (Under review). Harnessing the wisdom of crowds in wikipedia: Quality through coordination. Paper presented at the CSCW08: ACM Conference on Computer-Supported Cooperative Work.

Optional

• Cohen, S. G., & Bailey, D. E. (1997).
  What makes teams work: Group effectiveness research from the shop floor
  to the executive suite. Journal of Management, 23(3), 239-290.
• Hinds, P. J., & Bailey, D. E. (2003). Out of sight, out of sync: Understanding conflict in distributed teams. Organization Science, 14(6), 615-632.
• Cataldo, M., Wagstrom, P., Herbsleb, J. D., & Carley, K. (2006).
  Identification of coordination requirements: Implications for the
  design of collaboration and awareness tools. In Proceedings, acm
  conference on computer-supported cooperative work. New York: ACM Press.
• Malhotra, Arvind, Majchrzak, Ann, Carman, Robert & Lott, Vern (2001). Radical innovation without collocation: A case study at Boeing-Rocketdyne. MIS Quarterly, 25(2).

May 2-5 Starting an online community [listed in priority order]

• Chen, Y., Konstant, J., & Resnick, P. (2008, April 28).Starting an online community. Working draft. Note, this is an early draft of a chapter on starting online communities. Please come to class with comments for improvement.
• Shapiro, C., & Varian, H. (1999). Information rules: A strategic guide to the network economy. Boston, MA: Harvard Business School Press. (Chapter 7: Networks and positive feedback).
• Barnett, W. P., & Leslie, M. (2006). Case e-220: Facebook. Stanford CA: Stanford University.

Optional

• Anderson, Chris(2004)-The Long Tail (excerpt from Wired Magazine)
• Markus, L. (1987). Towards
  a "critical mass" theory of interactive media: Universal access,
  interdependence, and diffusion. Communication Research, 14, 491-511
• http://en.wikipedia.org/wiki/Viral_marketing.